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Frequently Asked Questions

📌 Jonelle Delivers – Frequently Asked Questions
Welcome to our FAQ!
At Jonelle Delivers, we’re proud to serve New York, New Jersey, Connecticut, and North Carolina, offering everything from same-day package delivery to fixed-route business solutions. Below you’ll find answers to our most common questions. If you don’t see what you’re looking for, please contact us directly—we’re always here to help.

General Questions

Whether you’re booking your first delivery or just want to know how our process works, these general questions cover the basics. From service areas to operating hours and booking options, you’ll find everything you need to get started with Jonelle Delivers.

  • We currently deliver across New York, New Jersey, Connecticut, and North Carolina. If you’re outside these areas, contact us and we’ll let you know if special arrangements can be made. areas do you deliver to?

  • Our standard operating hours are [insert days/times]. For urgent requests, we also provide same-day and express delivery services.

  • You can schedule your delivery online, by phone, or by email. Once booked, you’ll receive confirmation and updates throughout the process.

  • Yes! Same-day delivery is available for most items, provided the order is placed before our daily cutoff time. Express delivery is also available for urgent needs

  • We provide updates via text or email at key points—when your package is picked up, in transit, and delivered. Proof of delivery (signature or photo) is available upon request.

Services

At Jonelle Delivers, we offer a wide range of delivery solutions to meet both personal and business needs. Our services include medical supply delivery, eCommerce and retail delivery, contract and document delivery, package pickup and drop-off, rubbish removal, and the safe transport of event equipment and furniture. We also provide fixed-route services for businesses that require recurring, scheduled deliveries.

  • We provide a wide range of delivery services, including:

    • Medical supply delivery

    • eCommerce and retail stock delivery

    • Document and contract delivery

    • Package pickup and delivery

    • Rubbish removal and bulky item transport

    • Transportation of event equipment

    • Furniture breakdown and delivery

    • Fixed-route business delivery

  • Yes. We regularly transport fragile, bulky, or oversized items such as furniture, event equipment, and sensitive packages. Our team takes special care, and additional packaging is recommended for breakables.

  • Currently, we do not transport perishable or temperature-sensitive items such as groceries or frozen goods. However, this service is coming soon to Jonelle Delivers! We are working on solutions to safely and efficiently handle perishables, so check back soon for updates.

  • Absolutely. Many businesses rely on us for fixed-route deliveries, scheduled pickups, and contract delivery services. This ensures reliable, cost-effective transportation on a regular basis.

  • Yes. Our rubbish removal service covers bulky items, old furniture, and general haul-away needs. We make sure items are disposed of responsibly

Pricing & Payment

We believe in transparent pricing with no surprises. Delivery costs vary depending on distance, size, urgency, and type of service. Whether it’s a single package or a recurring business account, you’ll always know what to expect before confirming your booking. This section explains how our pricing works and which payment options are available.

  • Delivery pricing depends on distance, size, urgency, and service type. For example, same-day and oversized deliveries are priced differently than standard package drop-offs. Contact us for a quick and accurate quote

  • Yes. Rush deliveries include a small additional fee, since your package is prioritized above standard deliveries.

  • We accept all major credit/debit cards, bank transfers, and business invoicing for regular accounts.

Policies & Safety

Your peace of mind is our priority. Jonelle Delivers takes careful measures to ensure your items are safe and secure during transit. From basic insurance coverage to proof of delivery and handling restrictions, our policies are designed to protect your packages—and your trust.

  • Yes. Basic coverage is included for lost or damaged items. For high-value deliveries, additional insurance can be arranged.

  • We take safety seriously: packages are handled with care, deliveries are tracked, and proof of delivery (signature or photo) is available.

  • Yes. With your permission, we can release the package to a designated person or leave it in a secure location.

  • We cannot transport hazardous materials, illegal substances, live animals, or items restricted by law.

Business & Partnerships

We proudly support local businesses, eCommerce shops, and corporate clients with tailored delivery solutions. From fixed routes to confidential contract handling, Jonelle Delivers provides the reliable and professional services your business needs to operate smoothly. This section explains how we work with business clients and the benefits of setting up an account.

  • Yes. We partner with eCommerce shops to provide same-day, next-day, and scheduled deliveries, ensuring fast and reliable service for your customers.

  • Definitely. Business accounts come with benefits such as invoicing, discounted rates, and recurring/fixed-route scheduling.

  • Yes. We specialize in secure document delivery with proof of receipt to ensure confidentiality and peace of mind.

Additional Questions

We know every customer has unique needs, and sometimes the little details matter most. This section answers common questions about scheduling, cancellations, proof of delivery, weekend availability, and urgent support—helping you plan with confidence.

  • For standard deliveries, we recommend scheduling at least 24 hours in advance to secure availability. Same-day and express deliveries should be booked as early as possible, since time slots fill quickly.

  • Yes. Deliveries may be canceled or rescheduled up to 24 hours before the scheduled pickup time without penalty. Cancellations made after this window may include a small fee to cover allocated driver time and resources.

  • Yes. We provide proof of delivery via email or text message. This may include a digital signature, photo confirmation, or delivery code, depending on the type of service you book.

  • Yes. When booking, you may request a preferred delivery window. While we cannot guarantee exact times, we do our best to meet your request. For critical time-sensitive deliveries, we recommend using our express service to ensure priority handling.

  • Yes. Clients with multiple packages, wholesale stock, or multi-stop routes are eligible for discounted pricing. Businesses that schedule recurring deliveries may also qualify for contract rates.

  • Yes. Weekend and holiday delivery services are available on request. Please note that additional fees may apply due to limited driver availability during these times.

  • For urgent matters, the fastest way to reach us is by phone. Our team prioritizes emergency calls and will work quickly to resolve issues such as delays, address changes, or urgent delivery needs.

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